Embracing Technological Advancement

MTN Nigeria, a pioneer in delivering modern, connected lifestyles to all, announces a significant milestone with the integration of OpenAI into its MTN Zigi Chatbot. This move sets a new standard for AI-driven customer service across Africa. In collaboration with Microsoft and Chatbot service provider, Superbo, MTN Nigeria unveils the MTN Zigi Chatbot, powered by ChatGPT version 3.5. This innovative partnership aims to revolutionize the way customers interact with AI-driven support systems.

Enhanced Customer Experiences

The integration of OpenAI onto the MTN Zigi Chatbot promises swift responses, accurate information, and seamless interactivity for customers. This advancement marks a significant shift towards enhancing overall customer satisfaction and engagement. Ugonwa Nwoye, Chief Customer Relations Officer at MTN Nigeria, reiterates the company's commitment to customer-centric innovation. By prioritizing customer needs and leveraging cutting-edge technology, MTN Nigeria aims to simplify the lives of its customers and ensure unparalleled service excellence.

"Our customers are at the heart of everything we do at MTN. Through continuous exploration of innovative solutions, we strive to enhance their experiences on our network. The integration of OpenAI into our Chatbot exemplifies our relentless pursuit of technological innovation and commitment to delivering exceptional service," says Nwoye.

Experience the future of customer service with MTN Nigeria's AI-powered Chatbot, setting a new standard for excellence in the telecommunications industry across Africa.