Vantage Capital, Africa's premier mezzanine debt fund manager, has announced a significant investment of R346 million into Procera Group (Pty) Limited, a leading provider of business process outsourcing (BPO) services in South Africa. Vantage Capital's investment in Procera Group encompasses the acquisition of a substantial minority equity stake from the company's founders, alongside the provision of a mezzanine facility to support Procera's future strategic acquisitions.

Evolution of Procera

Established in 1990 as a debt recovery solutions provider, Procera Group has transformed over the years into an integrated BPO services group, offering comprehensive support solutions across various customer life cycle stages.
With a client base comprising over 50 local and international blue-chip companies across industries such as Retail, Financial Services, Energy, and Telecommunications, Procera operates in key geographies including South Africa, Namibia, the UK, the US, and Australia.

Investment in Innovation and Impact

Procera's investment in proprietary contact centre software and deployment of emerging technologies like predictive analytics and generative AI enhance productivity and customer experience. With a workforce of over 2700 employees, Procera plays a pivotal role in employment, training, and skills development, particularly for women and youth.

Expanding Opportunities in South Africa's BPO Market

South Africa's BPO market ranks among the top globally, driven by factors like customer experience, a skilled English-speaking workforce, and favorable time zones. The sector is poised for a 13% CAGR over the next five years, outpacing global growth forecasts.

Strategic Vision and Partnership

Vantage Capital recognizes the potential for job creation and economic impact as Procera embarks on rapid international expansion and innovation in the BPO sector. The partnership with Procera underscores Vantage's commitment to supporting long-term growth and development.

Testimonials from Leadership

Roshal Ramdenee, Associate Partner at Vantage Capital, and Warren van der Merwe, Managing Partner, express confidence in Procera's growth trajectory and competitive positioning in developed markets. Crispin Sonn, Chairman at Procera, acknowledges Vantage's support as the company expands its international footprint.

Advisory Support

The transaction was facilitated by PWC as financial advisor and Werksmans as legal counsel for Vantage, with additional advisory support from Step Advisory, Ernst and Young, Webber Wentzel, Eversheds, STBB, and IBIS Consulting.