In a groundbreaking development, digital payments platform Sasapay has unveiled a strategic move to provide financial relief to its users. The platform has declared a temporary suspension of transaction fees for an extensive three-month period, commencing immediately and lasting until February 29, 2024.

What Does This Mean for Users?

During this unprecedented offer period, all transactions conducted within the SasaPay ecosystem will be exempt from charges. This encompasses a wide range of activities, including person-to-person transfers, business collections, payouts to SasaPay users, and bill payments.

Generous Limits for Users

To further sweeten the deal, Sasapay has set generous waived transaction limits. Standard user wallets can enjoy fee-free transactions up to Ksh.500,000, while business wallets benefit from a substantial limit of Ksh.6,000,000. Notably, transaction charges will only apply to activities involving external networks, deposits, or transactions carried out beyond the boundaries of the SasaPay ecosystem.

Unleashing SasaPay's Exciting Features

Catherine Mwihaki, SasaPay Head of Customer Success, shared the exciting news, highlighting the opportunity for Kenyans to explore and enjoy various SasaPay products without the burden of transaction charges. One such feature is 'Split Bill,' allowing users to share expenses seamlessly, fostering a sense of community, especially during the festive season.

A Customer-Centric Approach

Mwihaki emphasized that the decision to waive transaction fees for the next three months stems from a strategic focus on user acquisition, financial inclusion, and heightened customer engagement. This move solidifies SasaPay's brand as customer-centric and innovative, fostering trust and loyalty among its growing customer base.

Anticipated Impact on Customer Loyalty

Sasapay anticipates that the cost benefits, coupled with a smooth and transaction-fee-free experience, will result in heightened customer loyalty. The aim is to encourage users to actively participate on the platform, conduct more transactions, and become ambassadors, actively promoting the platform within their social circles.

Your Feedback Matters

“As we embark on this journey, we welcome valuable user feedback to continuously improve our platforms and contribute to the financial well-being of our growing SasaPay community,” stated Mwihaki.

Sasapay's bold move not only signifies a commitment to empowering users but also sets a precedent for a customer-centric approach in the digital payments landscape.