FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has launched its SME Connect Series. This initiative underscores the company’s commitment to empowering small and medium-sized businesses (SMEs) in Africa by leveraging intelligent logistics solutions and digital innovation to streamline trade and enhance business resilience.

Inaugural Event in Nairobi

The inaugural SME Connect event in Nairobi attracted over 74 customers and prospects from the Kenyan SME sector. The participants engaged enthusiastically in Q&A sessions and networking opportunities, showcasing the vibrant SME community in Kenya.

Insights from FedEx Leadership

Nitin Navneet Tatiwala, Vice President of FedEx Express MEISA Marketing, highlighted the importance of the SME Connect Series:
“The SME Connect Series fosters valuable connections with our customers through interactive networking sessions. With over 50 years of logistics expertise, we help SMEs navigate the complexities of global trade, optimize their supply chains, and position them for sustained growth. Forums like our SME Connect sessions help SMEs understand and utilize FedEx solutions effectively. They also create a space for SMEs to provide feedback, which we greatly value, helping us to enhance our services. Beyond logistics, we see ourselves as growth enablers, connecting these businesses to global opportunities and helping them thrive in this digital age.”

FedEx’s Solutions for SMEs

FedEx offers speed and reliability through enhanced air network transit times. Critical and urgent shipments can reach major markets and territories around the world within two to three business days via the FedEx International Priority® service. For less urgent shipments, FedEx provides economy services ensuring cost-effective and timely delivery options.

Expanded Services

The FedEx International Connect Plus® (FICP) has been expanded to 14 markets across Asia Pacific, the Middle East, and Africa. This service provides a cost-effective e-commerce international shipping solution with competitive speed, delivering most shipments within one to three business days within the region.

Digital Tools for Global Navigation

Interactive Solutions

FedEx offers a range of digital tools to support SMEs in the global marketplace:

  • FedEx Delivery Manager International (FDMi): Allows businesses to offer their customers the ability to manage delivery preferences.
  • FedEx Ship Manager™: An automated tool that enables SMEs to access forms, prepare shipping labels, and generate documentation effortlessly.
  • FedEx Electronic Trade Documents: Allows businesses to submit customs documentation digitally.

Commitment to African SMEs

FedEx remains dedicated to supporting the growth and success of African SMEs. The SME Connect Series is just one of the ways FedEx is ensuring that businesses in Africa have the tools, expertise, and resources they need to thrive in today’s global marketplace.